The birth of “Performance Management” Consolidation of an entire industry
by Stijn Vermeulen, element61

Web Channel Performance Management
by Jim Sterne, president of Target Marketing, Pilot Software

How IT Benefits From Adopting Measurement-Management Techniques
by Michael Bitterman, ITPMG

IT Metrics for the Information Age
by Michael Bitterman, ITPMG

The Excellence Driven Approach to Major Project Measurement
by Bryan Shane, BPC Management Consultants

Performance Measurement in Canadian Government Informatics
by Bryan Shane and Gary Callaghan, BPC Management Consultants

Improved performance measurement: a prerequisite for better service
by Bryan Shane, BPC Management Consultants

Why Most Balanced Scorecards are Subverted
by Richard Lynch, James Dowling and Ben Spencer, The Capable Company Group

Choosing your IT-scorecard framework
by Walter Haazen, PROMACO Consulting

Measuring & managing E-business projects through BSC
by Wim Van Grembergen and Isabelle Amelinckx, UFSIA, University of Antwerp

IT BSC at a Major Canadian Financial Group
by Wim Van Grembergen, UFSIA, University of Antwerp